Project Coordinator

Location: Jabalpur / Gwalior / Indore / Raipur

Experience Required: 3–5 Years

Joining: Immediate Joiners Preferred

Relocation: Open to relocation

Salary: No bar for the right candidate

Gender: Male candidates preferred

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About the Role

We are looking for a highly motivated and detail-oriented Project Coordinator to lead and manage projects from initiation through execution. The ideal candidate will bring strong organizational skills, a proactive mindset, and the ability to coordinate across multiple teams to ensure timely, high-quality project delivery. Candidates with prior experience in the university domain or technical book publishing industry will be given preference.

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Key Responsibilities

• Lead end-to-end project execution, from requirements gathering to deployment.
• Define project scope, goals, timelines, and deliverables that support business objectives.
• Coordinate internal teams and external stakeholders to ensure adherence to project scope, schedule, and budget.
• Monitor project status and revise timelines, resources, or plans as needed to meet deliverables.
• Ensure clear communication with clients on project progress, status updates, and changes.
• Establish and maintain standardized processes to manage scope, quality, and risks.
• Collaborate with third-party vendors, consultants, or service providers as required.
• Assign resources effectively to optimize productivity and ensure smooth execution.
• Prepare detailed reports on project status, risks, and outcomes for senior management.

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Candidate Requirements

• Minimum Qualification: Graduate (mandatory)
• Experience: 3–5 years in project coordination or related roles
• Preferred Industry Background: University operations, examination management, technical books publishing
• Must be willing to travel extensively and manage on-ground operations
• Must be an immediate joiner or available at short notice
• Strong leadership, communication, and stakeholder management skills
• Ability to manage multiple tasks under tight deadlines with a solution-oriented approach

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Call Centre Executive

Location: Bhopal, Madhya Pradesh

Experience Level: 1–3 Years

Employment Type: Full-Time

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About the Role

We are seeking a proactive and customer-focused Call Centre Executive to handle high volumes of inbound and outbound calls, resolve client queries, and provide exceptional support. This role requires excellent communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced, team-oriented environment.

The ideal candidate is someone who can balance empathy with efficiency while delivering an outstanding customer experience and contributing to overall service quality.

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Key Responsibilities

• Manage a high volume of incoming and outgoing calls with professionalism and efficiency.
• Follow established communication scripts, while confidently going off-script when needed to provide tailored support.
• Understand customer needs, identify and resolve issues, and deliver prompt and accurate solutions.
• Take full ownership of calls—tracking each request to closure, including follow-ups with escalation teams when required.
• Maintain detailed records of interactions, resolutions, and actions in the call centre system.
• Build rapport with customers by providing responsive and empathetic service, ensuring satisfaction at every touchpoint.
• Identify sales opportunities during customer interactions and assist in upselling products or services where appropriate.
• Meet and exceed performance targets in service quality, response time, and customer satisfaction.
• Provide input to improve call centre workflows, customer touchpoints, and service processes.

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Required Qualifications & Skills

• Minimum qualification: Graduation
• Proven experience in a call centre or customer support role
• Strong verbal communication and active listening skills
• Basic proficiency in MS Excel and CRM tools
• Ability to handle pressure, manage time efficiently, and multitask
• Strong problem-solving capabilities and a service-first mindset
• Fluent in English and Hindi (additional regional language is a plus)

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Preferred Qualifications

• Experience in conflict resolution or handling escalated calls
• Exposure to customer sales or upselling in a support environment
• Familiarity with data-driven insights and customer engagement strategies